Contact - Revision history

Osskyn at 12:47, 26 November 2024

2024-11-26T12:47:25Z

← Older revision		Revision as of 13:47, 26 November 2024
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	:* '''Help documentation:''' [{{HeurekaHelpLinkEng}} {{HeurekaHelpLinkEng}}]		:* '''Help documentation:''' [{{HeurekaHelpLinkEng}} {{HeurekaHelpLinkEng}}]

	:* '''Technical support:''': The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time.		:* '''Technical support:''' The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time.
	::Please report bugs and errors to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. [[Bug Tracking\|Report a bug]]		::Please report bugs and errors to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. [[Bug Tracking\|Report a bug]]

Alvlin at 10:30, 26 November 2024

2024-11-26T10:30:21Z

← Older revision		Revision as of 11:30, 26 November 2024
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	;Get help		;Get help
	: There is no dedicated personal support available. To get help, try the following:		: There is no dedicated personal support available. To get help, try the following:
	:* Help documentation: [{{HeurekaHelpLinkEng}} {{HeurekaHelpLinkEng}}]		:* '''Help documentation:''' [{{HeurekaHelpLinkEng}} {{HeurekaHelpLinkEng}}]

	:* '''Technical support:''': The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time.		:* '''Technical support:''': The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time.

Alvlin at 10:29, 26 November 2024

2024-11-26T10:29:20Z

← Older revision		Revision as of 11:29, 26 November 2024
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	~~;Support~~		<noinclude>
	~~:[mailto:support.heureka@slu.se support.heureka@slu.se]~~		{{Languages\|Contact}}
			</noinclude>

	;~~E-mail for other~~ questions		;Support and general questions
	:[mailto:~~support.heureka@slu.se support.heureka@slu.se~~]		:[mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]

	;Heureka ~~homepage~~ at ~~SLU~~		;Maintenance
	:[http://www.slu.se/heureka ~~Heureka SLU~~]		: The software is maintained, developed, and supported by the [http://www.slu.se/SHa Forest Sustainability Analysis] program at [https://www.slu.se/ SLU]. Heureka usually gets two new releases per year with new features and bug fixes. Check out the latest releases at [[:Category:Release\|Releases]]. We recommend that all users register to receive the newsletter to get important information about the software. [http://www.slu.se/institutioner/skoglig-resurshushallning/programprojekt/sha/heureka/heureka/register/ Register here].

	;~~Forest Sustainabilty Analysis~~ (~~Skogliga hållbarhetsanalyser~~) at ~~Dept.~~ of ~~Forest Resource Management~~, ~~SLU~~		;Get help
	:~~[http~~:~~//www~~.~~slu~~.~~se/Sha/ Sha]~~		: There is no dedicated personal support available. To get help, try the following:
			:* Help documentation: [{{HeurekaHelpLinkEng}} {{HeurekaHelpLinkEng}}]

			:* '''Technical support:''': The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time.
			::Please report bugs and errors to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. [[Bug Tracking\|Report a bug]]

			:* '''Academic support:''' Academic and related analysis services within research projects can be provided. Consider involving SHa already in the application stage, both for task planning and financing matters (especially when new functionality needs development efforts). Requests and proposals on academic support and collaboration can be directed to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}].
			:: Extensive support matters will be charged or require academic collaboration (including supervising thesis works or co-authorship).

			:* '''Commercial support:''' Requests and quotes on commercial support can also be directed to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Time exceeding one work hour will be charged at a consultancy rate of 1200 SEK per hour, VAT not included.
			:: Service Level Agreements ensuring support availability upon request within an agreed time frame can be arranged. Please contact the SHa Program Manager for further details.

LarsSangstuvall: Removed forum and info-mail

2022-09-06T06:22:57Z

Removed forum and info-mail

← Older revision		Revision as of 07:22, 6 September 2022
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	;Support		;Support
	:[~~http~~:~~//heurekaslu~~.~~org/forum Heureka Forestry DSS User Forum~~]		:[mailto:support.heureka@slu.se support.heureka@slu.se]

	;E-mail for other questions		;E-mail for other questions
	:[mailto:~~info~~.heureka@slu.se ~~info~~.heureka@slu.se]		:[mailto:support.heureka@slu.se support.heureka@slu.se]

	;Heureka homepage at SLU		;Heureka homepage at SLU

Peder at 11:58, 17 November 2014

2014-11-17T11:58:17Z

← Older revision		Revision as of 12:58, 17 November 2014
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	;Support		;Support
	:[http://~~heureka-forestry-dss~~.~~981010.n3.nabble.com~~/ Heureka Forestry DSS User Forum]		:[http://heurekaslu.org/forum Heureka Forestry DSS User Forum]

	;E-mail for other questions		;E-mail for other questions

Peder at 09:47, 14 November 2011

2011-11-14T09:47:01Z

← Older revision		Revision as of 10:47, 14 November 2011
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	;Support		;Support
	:[http://heureka-forestry-dss.981010.n3.nabble.com/ Heureka Forestry DSS ~~Support~~ Forum]		:[http://heureka-forestry-dss.981010.n3.nabble.com/ Heureka Forestry DSS User Forum]

			;E-mail for other questions
			:[mailto:info.heureka@slu.se info.heureka@slu.se]

	;Heureka homepage at SLU		;Heureka homepage at SLU

Peder at 09:41, 14 November 2011

2011-11-14T09:41:18Z

← Older revision		Revision as of 10:41, 14 November 2011
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	;~~Tomas Lämås, programme director~~		;Support
	:~~Skoglig resurshushållning~~		:[http://heureka-forestry-dss.981010.n3.nabble.com/ Heureka Forestry DSS Support Forum]
	~~:SLU~~
	~~:Address~~:SE-~~901 83 Umeå~~
	~~:Sweden~~
	~~:Telephone: +4690~~-~~786 8405~~
	~~:Email: [mailto:tomas~~.~~lamas@srh~~.~~slu~~.~~se email~~]

	;~~Susanne Sjöberg, administrator~~		;Heureka homepage at SLU
	:~~Skoglig resurshushållning~~		:[http://www.slu.se/heureka Heureka SLU]
	:SLU
	~~:Address:SE-901 83 Umeå~~		;Forest Sustainabilty Analysis (Skogliga hållbarhetsanalyser) at Dept. of Forest Resource Management, SLU
	~~:Sweden~~		:[http://www.slu.se/Sha/ Sha]
	~~:Telephone: +4690-786 8318~~
	~~:Email~~: [~~mailto~~:~~susanne.sjoberg@srh~~.slu.se ~~email~~]

Peder: New page: ;Tomas Lämås, programme director :Skoglig resurshushållning :SLU :Address:SE-901 83 Umeå :Sweden :Telephone: +4690-786 8405 :Email: [mailto:tomas.lamas@srh.slu.se email] ;Susanne Sjö...

2008-07-01T11:05:36Z

New page: ;Tomas Lämås, programme director :Skoglig resurshushållning :SLU :Address:SE-901 83 Umeå :Sweden :Telephone: +4690-786 8405 :Email: [mailto:tomas.lamas@srh.slu.se email] ;Susanne Sjö...

New page

;Tomas Lämås, programme director
:Skoglig resurshushållning
:SLU
:Address:SE-901 83 Umeå
:Sweden
:Telephone: +4690-786 8405
:Email: [mailto:tomas.lamas@srh.slu.se email]

;Susanne Sjöberg, administrator
:Skoglig resurshushållning
:SLU
:Address:SE-901 83 Umeå
:Sweden
:Telephone: +4690-786 8318
:Email: [mailto:susanne.sjoberg@srh.slu.se email]