Difference between revisions of "Availability and Support"
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− | ; Freely available: The software is free and can be downloaded from the Internet | + | ; Freely available: The software is free and can be downloaded from the Internet: [http://www.slu.se/institutioner/skoglig-resurshushallning/programprojekt/sha/heureka/heureka/register/ Download and register] |
− | ; Maintenance: [http://www.slu.se/heureka | + | ; Maintenance: [http://www.slu.se/heureka Skogliga hållbarhetsanalyser] at SLU is responsible for maintaining the system. |
− | + | ; Get help: | |
− | ;Get help: There is no dedicated personal support available. To get help, try the following: | + | :*Support: There is no dedicated personal support available. To get help, try the following: |
− | :* | + | :*Help documentation : {{HeurekaHelpLinkEng}} |
− | |||
:*Visit the [{{HeurekaUserForumLink}} user forum] where you can ask questions. | :*Visit the [{{HeurekaUserForumLink}} user forum] where you can ask questions. | ||
− | :*As a last resort, send an email to [mailto: | + | :*As a last resort, send an email to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Unfortunately, support questions are answered only if time so permits. |
− | ; Other questions: Other question can be sent to [mailto:{{ | + | ; Other questions: Other question can be sent to [mailto:{{HeurekaInfoMail}} {{HeurekaInfoMail}}] |
− | ; Registered users: As a [ | + | ; Registered users: As a [http://www.slu.se/institutioner/skoglig-resurshushallning/programprojekt/sha/heureka/heureka/register/ registered user] you get newsletters about upgrades, etc. |
Revision as of 13:33, 23 October 2017
- Freely available
- The software is free and can be downloaded from the Internet: Download and register
- Maintenance
- Skogliga hållbarhetsanalyser at SLU is responsible for maintaining the system.
- Get help
-
- Support: There is no dedicated personal support available. To get help, try the following:
- Help documentation : https://www.heurekaslu.se/help/en/index.html?
- Visit the user forum where you can ask questions.
- As a last resort, send an email to support.heureka@slu.se. Unfortunately, support questions are answered only if time so permits.
- Other questions
- Other question can be sent to info.heureka@slu.se
- Registered users
- As a registered user you get newsletters about upgrades, etc.