Difference between revisions of "Availability and Support"
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| − | ; Freely available: The software is free and can be downloaded from the Internet: [http://www.slu.se/ | + | ; Freely available: The software is free and can be downloaded from the Internet: [http://www.slu.se/institutioner/skoglig-resurshushallning/programprojekt/sha/heureka/heureka/register/ Download and register] |
; Maintenance: [http://www.slu.se/heureka Skogliga hållbarhetsanalyser] at SLU is responsible for maintaining the system. | ; Maintenance: [http://www.slu.se/heureka Skogliga hållbarhetsanalyser] at SLU is responsible for maintaining the system. | ||
; Get help: | ; Get help: | ||
:*Support: There is no dedicated personal support available. To get help, try the following: | :*Support: There is no dedicated personal support available. To get help, try the following: | ||
| − | :*Help documentation : {{ | + | :*Help documentation : {{HeurekaHelpLinkEng}} |
:*Visit the [{{HeurekaUserForumLink}} user forum] where you can ask questions. | :*Visit the [{{HeurekaUserForumLink}} user forum] where you can ask questions. | ||
:*As a last resort, send an email to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Unfortunately, support questions are answered only if time so permits. | :*As a last resort, send an email to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Unfortunately, support questions are answered only if time so permits. | ||
; Other questions: Other question can be sent to [mailto:{{HeurekaInfoMail}} {{HeurekaInfoMail}}] | ; Other questions: Other question can be sent to [mailto:{{HeurekaInfoMail}} {{HeurekaInfoMail}}] | ||
| − | ; Registered users: As a [http://www.slu.se/ | + | ; Registered users: As a [http://www.slu.se/institutioner/skoglig-resurshushallning/programprojekt/sha/heureka/heureka/register/ registered user] you get newsletters about upgrades, etc. |
Revision as of 13:33, 23 October 2017
 |
Languages: |
[[::Availability and Support|English]] • [[::Availability and Support/sv|svenska]] |
- Freely available
- The software is free and can be downloaded from the Internet: Download and register
- Maintenance
- Skogliga hållbarhetsanalyser at SLU is responsible for maintaining the system.
- Get help
-
- Support: There is no dedicated personal support available. To get help, try the following:
- Help documentation : https://www.heurekaslu.se/help/en/index.html?
- Visit the user forum where you can ask questions.
- As a last resort, send an email to support.heureka@slu.se. Unfortunately, support questions are answered only if time so permits.
- Other questions
- Other question can be sent to info.heureka@slu.se
- Registered users
- As a registered user you get newsletters about upgrades, etc.