Difference between revisions of "Contact"
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| − | + | <noinclude> | |
| − | + | {{Languages|Contact}} | |
| + | </noinclude> | ||
| − | ; | + | ;Support and general questions |
| − | :[ | + | :[mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}] |
| − | ;Forest | + | ;Maintenance |
| − | :[http://www.slu.se/ | + | : The software is maintained, developed, and supported by the [http://www.slu.se/SHa Forest Sustainability Analysis] program at [https://www.slu.se/ SLU]. Heureka usually gets two new releases per year with new features and bug fixes. Check out the latest releases at [[:Category:Release|Releases]]. We recommend that all users register to receive the newsletter to get important information about the software. [http://www.slu.se/institutioner/skoglig-resurshushallning/programprojekt/sha/heureka/heureka/register/ Register here]. |
| + | |||
| + | ;Get help | ||
| + | : There is no dedicated personal support available. To get help, try the following: | ||
| + | :* '''Help documentation:''' [{{HeurekaHelpLinkEng}} {{HeurekaHelpLinkEng}}] | ||
| + | |||
| + | :* '''Technical support:''' The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time. | ||
| + | ::Please report bugs and errors to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. [[Bug Tracking|Report a bug]] | ||
| + | |||
| + | :* '''Academic support:''' Academic and related analysis services within research projects can be provided. Consider involving SHa already in the application stage, both for task planning and financing matters (especially when new functionality needs development efforts). Requests and proposals on academic support and collaboration can be directed to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. | ||
| + | :: Extensive support matters will be charged or require academic collaboration (including supervising thesis works or co-authorship). | ||
| + | |||
| + | :* '''Commercial support:''' Requests and quotes on commercial support can also be directed to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Time exceeding one work hour will be charged at a consultancy rate of 1200 SEK per hour, VAT not included. | ||
| + | :: Service Level Agreements ensuring support availability upon request within an agreed time frame can be arranged. Please contact the SHa Program Manager for further details. | ||
Latest revision as of 14:47, 26 November 2024
- Support and general questions
- support.heureka@slu.se
- Maintenance
- The software is maintained, developed, and supported by the Forest Sustainability Analysis program at SLU. Heureka usually gets two new releases per year with new features and bug fixes. Check out the latest releases at Releases. We recommend that all users register to receive the newsletter to get important information about the software. Register here.
- Get help
- There is no dedicated personal support available. To get help, try the following:
- Help documentation: https://www.heurekaslu.se/help/en/index.html?
- Technical support: The Heureka system is complex, and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited, and we respond to questions when we can find the time.
- Please report bugs and errors to support.heureka@slu.se. Report a bug
- Academic support: Academic and related analysis services within research projects can be provided. Consider involving SHa already in the application stage, both for task planning and financing matters (especially when new functionality needs development efforts). Requests and proposals on academic support and collaboration can be directed to support.heureka@slu.se.
- Extensive support matters will be charged or require academic collaboration (including supervising thesis works or co-authorship).
- Commercial support: Requests and quotes on commercial support can also be directed to support.heureka@slu.se. Time exceeding one work hour will be charged at a consultancy rate of 1200 SEK per hour, VAT not included.
- Service Level Agreements ensuring support availability upon request within an agreed time frame can be arranged. Please contact the SHa Program Manager for further details.