Bug Tracking

Report a bug

If you've encountered a bug or issue while using our application, we encourage you to report it so we can work on resolving it. Your feedback helps us improve the application for everyone. For most users: Send an e-mail to the support.

For internal users (members of the Heureka team): Use our bugtracking system. Request an account by sending us an e-mail with subject = "Request BugTrack account".

Before reporting, consider gathering information about the bug that will assist us in resolving the issue. Include the following details in your email if possible/relevant:

• Descriptive title: A brief description of the issue
• Application Version: The version of the application you are using (e.g., 2.23.0).
• Steps to Reproduce: A description of what you were doing when the issue occurred.
• Expected Behavior: What you expected to happen.
• Actual Behavior: What actually happened.
• Screenshots or Logs: Attach any relevant screenshots, error messages, or logs that can help us understand the issue.